You may want to visit the website for your printer’s manufacturer to download the latest software and drivers for your printer. As a last resort, you may want to reinstall the printer driver. After restarting, you should try to print a test page again to check your printer configuration. If you are unable to print a test page after following the previous steps, you may want to restart your computer. Then in the General tab click on the Print Test Page button. Right-click your printer and select Properties. You can test your printer configuration by printing a test page. If your device still displays an offline status, move on to the next section. Right-click and select Set as default printer. If there is more than one version, choose the version that is not grayed out. If you have more than one printer installed (such as several network printers) make sure you have selected the right printer as your default printer (right-click on the printer you want to use and select Set as Default Printer). Select your printer from the devices shown. If it says Offline, right-click on it and select Use Printer Online. Go to Start, Printers and Faxes.įind the printer you want to use and make sure it says Ready underneath it. If you still can’t print, check to make sure the printer is not set to offline mode. Next, check to make sure the printer cable is properly connected to both the computer and the printer. You may also want to check that it has ink if you are using an inkjet printer. First, make sure the printer is on and has paper in the tray. If that is not the issue, check the connection at your wireless router and reset the router as well. Shut down the printer and restart to reset on the printer end. As with most computer problems, you should begin with the easiest solutions before moving on to more advanced troubleshooting steps. The printer you plugged in to a USB hub on a system with too many peripherals to accommodate a direct connection may refuse to work that way.
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